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Listen To What Your Customers Really Mean

Harness AI-driven speech analytics to surface patterns, measure sentiment and turn every recorded conversation into an enterprise-grade signal.

Elevated customer experience
Sharper operational efficiency
Evidence-based decisions

AI voice assistant silhouette on a glowing blue orb

Turn every call, interview and voice note into structured intelligence.

LESDK’s Speech practice decodes natural conversation with next-gen NLP — extracting meaning, sentiment and intent from live calls, recordings and voice archives. We help enterprises cut service cost, lift CSAT, and mine unstructured audio for the signals that drive product, sales and compliance decisions. The stack plugs into your CCaaS, CRM and data platform with strict data-privacy controls baked in.

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Support Features

Production-ready speech components you can deploy on their own or combine into an end-to-end voice intelligence pipeline.

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Real-Time Processing

Low-latency streaming transcription and analytics deliver insight while the call is still live — not hours later.

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Privacy & Security

PII redaction, encryption at rest and in transit, and transparent data-handling workflows designed for regulated industries.

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Scalability & Performance

Cloud-native, auto-scaling architecture keeps latency flat and cost predictable whether you run 10 or 10,000 concurrent streams.

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Multilingual & Accent Coverage

Domain-tuned models handle 40+ languages, regional accents and code-switching so your global customer base is understood equally well.

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Sentiment & Intent Detection

Classify churn risk, upsell triggers and compliance breaches in real time with tunable scoring models trained on your own taxonomy.

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Seamless CRM & CCaaS Integration

Drop-in connectors for Salesforce, ServiceNow, Genesys, Amazon Connect and custom contact-centre stacks — no rip-and-replace required.

Data & Analytics Case Studies

Speech deployments where LESDK moved real enterprise KPIs.

Data-Centre Sunset Planning

Agentic workflows mapped 14,000 legacy workloads to target cloud regions in 9 weeks, cutting plan-cycle time by 60%.

SAP Lift-and-Shift to Cloud

Migration copilot rewrote 2,400 custom ABAP objects and moved a Tier-1 SAP estate to hyperscale cloud with 40% lower run-rate.

Data-Driven Churn Prevention

Transformer-based propensity models flagged at-risk customers 6 weeks earlier and lifted retention 14% on a 9M-account portfolio.

Market Basket Intelligence

Association mining surfaced unseen cross-sell affinities across 180M transactions and boosted average basket size by 8%.

Driver Coaching for Fuel Efficiency

Telematics + NLP coaching hybrid cut fuel burn 12% across a 3,000-vehicle European fleet and paid back in under six months.

Real-Time Vehicle Diagnostics

Sensor fusion + vision models predicted component failures 72h early, shrinking unplanned workshop time by 28%.

Voice-of-Customer Analytics

Sentiment, intent and topic models on 4M support calls cut average handle time 18% and lifted CSAT 11 points in six months.

Intelligent Document Intake

OCR + NLP turned 1.2M scanned supplier invoices into structured data with 98.7% accuracy and 5× faster straight-through processing.

Ready to hear what your customers are really telling you?

Tell us the voice-data problem you want to solve — customer churn, sales coaching, compliance audit — and we’ll scope a speech pilot in days, not months.

Talk to our speech team